SILVANO’s Ltd – Prosecco Bar & Patisserie

Silvano’s Limited are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, who we may disclose it to and for what purpose, how we keep it secure, what choices are available to you regarding collection, use and distribution of your information and how you can correct any inaccuracies in the information collected through the website.

If we decide to change this Policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.

Who are we?

We are Silvano’s Limited, the data controller of this website. We are a private company limited by shares (no.10794988). The registered address is 32 North Road, West Bridgford, Nottingham, Nottinghamshire, NG2 7NH.

Any questions regarding this Policy and our privacy practices should be sent to our Data Protection Officer Emilia Turchet, Director, Silvano’s Limited by E-mail: emilia@silvanos.co.uk

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about the services we provide via email or by completing our online enquiry form.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, telephone number, job title, company, IP address, and information regarding what pages are accessed and when.

How is your information used?

We may use your information to:

• Send updates on our products and services;

• seek your views or comments on the services we provide;

• notify you of changes to our services;

• send you communications which you have requested and that may be of interest;

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell, share or rent your information to third parties except in relation to providing such services as you have requested and/or consented to. We will not share your information with third parties for marketing purposes. Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to provide Corporate Hospitality services). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to continue to receive communications from us about the work we do and our exciting products and services, then you can amend your choices by contacting our Data Protection Officer as set out above.

How you can access and update your information

The accuracy of your information is important to us. If your personally identifiable information changes please email the Data Protection Officer as set out above.

You have the right to ask for a copy of the information we hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security

Silvano’s Ltd will make every effort to ensure that appropriate security measures are in place to protect against unlawful or unauthorised Processing, and against the accidental loss of, or damage to, personal data.

Silvano’s Ltd uses procedures and technologies to maintain the security of all Personal Data from the point of collection to the point of destruction. Personal Data will only be transferred to a Data Processor if such third party agrees to comply with those procedures and policies, or if such third party has or puts in place adequate security measures.

Only authorised users are able to access the Data if they need it for authorised purposes. Personal Data is stored in controlled access cloud based files, and is only accessible by the Operations Director and authorised designates.

All electronic records will be deleted when they are no longer required in accordance with guidance on relevant retention periods and hard copy documents shredded prior to disposal.

All of our staff are trained in their data protection obligations and their knowledge updated as necessary. Breaches of our policy by staff will be treated as a disciplinary matter, which could lead to dismissal.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Cookies

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use the following cookies…

Google Analytics – This allows us to look at really useful data about the visitors we have had to our website. To read more about Google’s cookies visit https://developers.google.com/analytics/resources/concepts/gaConceptsCookiea

Contact Forms – If you use our online contact form we will use a cookie to remember who you are. During the application process you are redirected to a third party and this cookie allows us to register that you have returned to our website once you have completed the process.

YouTube/Vimeo – If our website contains videos then some cookies may be used for tracking views etc. These cookies are implemented if you press play though.

This helps us to improve our website and deliver a better, more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit www.aboutcookies.org or www.allaboutcookies.org . Turning cookies off may result in a loss of functionality when using our website.

Links

Our website may contain links to other external websites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware of this when you leave our website and to read the privacy statements of each and every website that collects your data. This privacy statement applies solely to information collected by our website.

Data Breaches

Where necessary, we will report any unlawful data breach relating to this website or any of our third-party processors to any and all relevant authorities and persons within 72 hours of the breach.

Complaints

We aim to meet the highest standards when collecting and using personal data and take any complaints received very seriously. We encourage you to bring to our attention any unfair, misleading or inappropriate collection or use of your data.

Review of this Policy

Further details on any aspect of this policy and its implementation can be obtained from the Operations Director. We keep this Policy under regular review.

This Policy was last updated in December 2017.